Raisin Bank AG
60325 Frankfurt am Main
BIC: MHBF DEFF XXX
Bank code: 503 302 00
Chairman of the Supervisory Board
Dr. Frank Freund
Reiner Guthier (Member of the Board of Directors)
Uwe Lüders (Member of the Board of Directors)
Commercial register and sales tax identification number
Commercial register: Amtsgericht Frankfurt am Main HRB 13305
Tax identification number: DE 114104343
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Raisin Bank AG is subject to German statutory deposit insurance.
Complaint and out-of-court dispute resolution procedures
Cases concerning the settlement of disagreements with the bank, consumers have the option of turning to the following conciliation bodies in whose dispute resolution proceedings the bank participates:
In case of disputes with consumers arising from the application of the provisions on distance contracts concerning financial services, consumer credit agreements and other financial aids as well as their mediation, payment service contracts, the issue and redemption of e-money and the Payment Accounts Act pursuant to Section 14 (1) Nos. 1 to 5 of the German Injunctions Act (UKlaG), the consumer conciliation body at the Deutsche Bundesbank is responsible. The request to conduct the conciliation procedure as well as other statements and communications must be sent in text form (e.g. letter, fax or e-mail) to the conciliation body. Address: Deutsche Bundesbank, Schlichtungsstelle, Taunusanlage 5, 60329 Frankfurt am Main, Germany, Telefax (069) 709090-9901, Germany, e-mail firstname.lastname@example.org, Internet: www.bundesbank.de
In the event of disputes pursuant to Section 14 Paragraph 1 No. 6 and 7 of the German Injunctions Act (UKlaG) with consumers arising from the application of the provisions of the German Investment Code or other provisions in connection with contracts that involve banking transactions pursuant to Section 1 Paragraph 1 Sentence 2 of the German Banking Act (KWG) or financial services pursuant to Section 1 Paragraph 1a Sentence 2 of the German Banking Act (KWG), the Consumer Conciliation Body at the Federal Financial Supervisory Authority (BaFin) shall be responsible. The request must also be submitted to the conciliation body in text form (e.g. letter, fax or e-mail). Address: Federal Financial Supervisory Authority, Arbitration Board, Graurheindorfer Straße 108, 53117 Bonn, Germany, fax: (0228) 4108-62299; e-mail: email@example.com, Internet: www.bafin.de
Furthermore, the customer has the possibility of complaining to the Federal Financial Supervisory Authority (BaFin) about alleged infringements by the Bank against the Payment Services Supervision Act (ZAG), Sections 675c to 676c of the German Civil Code (BGB) or Article 248 of the Introductory Act to the German Civil Code (EGBGB). Complaints must be submitted in writing or for the record of the Federal Financial Supervisory Authority. Address: Federal Financial Supervisory Authority, Graurheindorfer Strasse 108, 53117 Bonn.
For disputes in connection with online contracts, in particular contracts concluded with the Bank by a consumer via a website or other electronic means, the consumer may also use the Online Dispute Resolution (OS) platform set up by the European Commission. The OS Platform of the European Commission can be reached via the following link: http://ec.europa.eu/consumers/odr/
Raisin Bank AG carefully checks and researches all data and information contained on its Internet pages. Despite all due care, data may have changed in the meantime.
Raisin Bank AG can, therefore, not guarantee or accept liability for the accuracy, completeness and up-to-dateness of the information provided.
This also applies to all other Internet pages to which reference is made by means of a hyperlink. Raisin Bank AG does not assume any responsibility for the content of the websites reached via such links. The content and design of the Raisin Bank AG website are protected by copyright. Reproduction of the pages or their contents requires the prior written consent of Raisin Bank AG.