Your satisfaction is our goal
We strive for long-term and trusting relationships with all of our customers, and are proud that the vast majority are very satisfied with the service provided by Raisin Bank. If mistakes happen, we will do everything in our power to correct them quickly and avoid them in the future. We appreciate your feedback and suggestions. To process your complaint as quickly and efficiently as possible, please contact us as follows:
How you can reach us:
+353 1 5461020
11:00-15:00, Monday to Friday:
Our postal address:
Raisin
P.O. Box 13 01 51
13601 Berlin
Germany
If you do not reach us immediately, please leave a message and we will get back to you shortly. We will process your complaint as soon as possible.
What you can expect from us
We will deal with your complaint as quickly as possible and will work to resolve any issue on an individual basis. In order to avoid misunderstandings and to be able to answer questions immediately, we would be happy to discuss your request over the phone. Of course, we will provide information regarding our conversation afterwards by email, if requested. If we need more time to respond, we will inform you accordingly. After we have reviewed your complaint, we will let you know if and how we can resolve it.
Sometimes it takes a third party
Should we not be able to settle the issue completely, we will explain our point of view in detail. If we cannot offer you a satisfactory solution, you have the option to contact the appropriate authority with your complaint.
The European Commission has set up an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. The ODR platform allows consumers in the EU to resolve disputes relating to online purchases of goods and services without going to court.