How to register with

This page walks you through the steps needed to become a customer

For further information to do with our registration process or any additional questions you may have, please contact our customer service by either emailing or calling +353 1 68 62 65 1.

In order to start saving with you need to complete 2 steps.

  • Complete the registration form
  • Identify yourself and your address

Below we walk you through both steps letting you know what information you will need aswell as some helpfull tips to help the process run as smooth as possible.

Registering Your Personal Information

In order to register with, we require some personal information. Please find below a guide on how to fill in the required information.

On this page you need to provide your email address.

This is the email address which you will use to login to’s online banking and recieve some correspondance with from in the future so ensure that it is accessible.

On this page you will be asked to provide some personal details such as your full legal name and date of birth.

Please enter the information as seen on your passport. This information will be checked against your passport later in the process and if they don’t match you may not be able to complete the account opening process.

On this page you will be asked to provide contact information; your phone number and address.

Please ensure that you have access to this phone number as it will be used to verify transactions. Moreover, the address provided here will be checked in the identification part of the process, for more information on this, please see below.

On this page we ask you for further information which is neccessary to open your account with us such as profession, marital status and place of birth.

It is also important to confirm that you are not a US citizen. Here you can also read our terms & conditions and terms of business.

On this page you will be asked to set your PIN. It is important to ensure that this PIN is known only to yourself so other people can not access your account. If you forget your PIN please contact our customer service.

The pin must be be between 6 and 16 characters and can contain a combination of letters, capital letters and numbers.


There a two steps needed in order to complete registration and open your first deposit.

  • Upload a Proof of Address 
  • A Videoident video call

It is necessary for us to verify that you live where you said you do previously in the registration flow. For us to do this we require a document proving your address. This document can be either one of the following:

  • A certificate of residence with your full name and address, valid for at least another 3 months.
  • A bank statement which should contain your full name and address as well as the usual information provided in a bank statement like IBAN etc.
  • A utility bill (e.g. electricity, telephone landline, water) providing similar information.
  • The bank statement and utility bill must have been issued within the last 3 months.

Please upload this document in online banking or email it to us at

Before we open your account, we need to make sure that you are you! We do this to make sure that the person opening their Raisin account is really who they say they are. This keeps your identity safe from people who might want to use the account for criminal purposes. In order to verify your identity we use a service called Videoident provided by IDnow. Once you have completed the initial registration flow you will be able to video call an IDnow operator who can verify your identity.

In order to do this you will need;

  • A valid passport
  • 5 minutes
  • A smartphone or webcam and mircrophone
  • A stable internet connection (preferably over wifi) and good light
  • Please not that if anyone else (other than the person identifying) appears in the video, the identification will fail


Once you have completed the above steps, you now have full access to our online banking system. From here you can order deposits from our selection of European partner banks, manage your deposit orders, and access documents regarding your account and deposits.

If you still have any questions please contact our customer service or have a look at our FAQ page.